Help with accounts, purchases, gameplay, safety, privacy, and deletion requests.
Contact support
Email joshuasash@gmail.com for help with Anagram Heist. Include your display name, the platform you are using, and a short description of the issue.
Gameplay help
For play questions, open Game guide on the home screen. If a match disconnects or a room code stops working, start a new room and contact support if the issue repeats.
Purchases and membership
A membership is managed where it was bought: open Heist Club in the app for one bought on the web, or the App Store or Google Play for one bought there. For any other question about a purchase, email joshuasash@gmail.com with the platform you bought on and the approximate date.
Safety reports
If another player uses an abusive display name or behaves in a way that violates the multiplayer safety rules, use the in-app report or block controls when available. You can also email joshuasash@gmail.com with the room code, display name, approximate time, and what happened.
Privacy and account deletion
Review the Privacy policy or visit Account deletion for account removal instructions.